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FAQ1. Why should I switch from my present phone provider? Answers1. Why should I switch from my present phone provider? Times offers hassle free long distance service providing competitive pricing for domestic and international calls. It is a supplementary service and you don't need to change from your existing service provider. 2. How do I know that Times Telecom is a reliable service? Times Telecom originated in Canada has served the International market since 1996 with more than 60,000 customers throughout North America and Australia. 3. Are there any extra costs to switch over from my current long distance provider to Times Telecom? There are NO connection fees and NO hidden charges, just a local call charge to access our network. Once connected to our network, you can make additional calls by dialling 9**. You can subscribe to the Times service for your home, business or cellular phone in one of 2 ways. Via the internet, by filling out the application online, or via the phone, by calling customer service on 1300 304686. 5. Can I view my calls online? Times Telecom customers automatically receive access to our online account management tool, by clicking on to MyAccount. This customised tool allows you to compare and track your spending month to month. Plus, you can analyse your calling patterns by destination, date or even call duration. 6. How long does it take to activate my Times Telecom long distance service? Dial-Up Service, activation will usually take effect within 2 working days. 7. How many numbers may I register for Times Telecom Dial-up Service? You may register up to 3 phone numbers on your Times Telecom for our Dial-up Service. The numbers must be landlines in our service area in Sydney and Melbourne Once registered, you simply need to dial the local access number and then the destination number. You do not need to know your PIN number. 8. Can I only use Times Dial-up Service from my registered phone numbers? No, you may use Times Dial-up Service from un-registered numbers. You simply need to know your PIN # and you can use it from any telephone. A PIN number is your 9 or 11-digit activation code to use your Times Telecom Dial-Up service. Keep, it in a safe, secure place and do not share it with people you do not want using your account. If someone knows your Times Telecom PIN number, then they can use it to charge long distance calls to your Times Telecom account. 10. When will I need a PIN number? You will need to enter a PIN number if you are making long distance calls from a phone number not registered on your Times Telecom account. This enables you to use Times Telecom to make long distance savings from any telephone, anytime. If you use this phone number frequently to make long distance calls, then you can contact customer service and ask them to register it on your account so that you do not need to punch in a PIN number each time you make a long distance call from this phone. 11. I don't know my PIN number? You can retrieve your PIN number through our website by clicking here or by calling customer service. 12. Can I change my PIN number? Your PIN number is assigned to you. You cannot change it. Therefore, it is important that you keep this number secure and confidential. 13. What can I do if I experience any problems connecting my calls? Contact Customer service and report the problem immediately. To help us determine the problem, please provide us with the number you are dialling from, the destination number you are trying to reach, and the time in which you attempted this call. Our technicians are working around the clock to investigate and troubleshoot any problems. 14. What are the hours of operation of Customer Service? Our Customer Service Representatives are working during: 15. How can I pay for my bill? There are many options that you may pay your bill. |
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